Return and Refund Policy

Welcome to FG Leather. We value your satisfaction and aim to provide a transparent and hassle-free return and refund process. Please read the following policy to understand our guidelines:

1. Returns: We accept returns within 15 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

3. Exchanges: If you wish to exchange an item, please contact us at info@fg-leather.com to initiate the process. We will provide instructions on how to return the original item and facilitate the exchange.

4. Non-Returnable Items: Certain items are non-returnable, including personalized or custom-made products. Please contact us if you have concerns about a specific item.

5. Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will work with you to replace the item or issue a refund.

7. Return Process: To initiate a return, please follow these steps:

  • Contact our customer support at info@fg-leather.com with your order number and reason for the return.
  • Pack the item securely, including all original packaging.
  • Ship the item to the address provided by our customer support.

8. Refund Processing Time: Refunds may take [number of days, e.g., 5-10 business days] to appear in your account, depending on your payment method and financial institution.

9. Contact Us: If you have any questions or concerns about our Return and Refund Policy, please contact us at support@fg-leather.com .

Thank you for choosing FG Leather. Your satisfaction is our priority.